Office Lobby Closed

Our lobby is closed to the public until King County is in Phase 3.  We have installed a drop-box in our lobby so that customers can walk in and drop payments in our drop box without coming into contact with our employees. We are not accepting cash payments at this time.  Payment options are: call

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2020 Rate Increase

Our rate increase was effective January 1st. For our residential customers, the bill  amount will increase from $56.00 per 60-day bill cycle, to $58.00.  Our commercial customers will see an increase from $.0373/c.f. to $.0387/c.f. Our Des Moines & Kent customers will continue to have a Franchise Fee added to their bill. This amount is

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“Disconnect” emails from Doxo

Many of our customers have received emails from Doxo, stating that their doxo account has been disconnected. This disconnection is for the Doxo account, NOT the sewer service. For our customers that were previously on doxo, you will now receive paper bills in the mail. Once you receive your new bill, you can visit our

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Decline message on payment portal

** Update – decline message fixed 12/13/19. If you got the decline message, you will need to submit the payment again.  ** We apologize for the decline message you may have received on our new payment portal. We are working with the processor to increase our limit, and the issue should be resolved soon.    

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Message from Doxo

Our customers that are enrolled in Doxo received a message that Midway is no longer using Doxo. We have purchased a new billing system and we are moving away from Doxo. Our Doxo customer will receive their first bill from our new system via regular mail. Once you receive your first bill (and new account

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